Privacy

Our approach to privacy

Tribal Zoo uses customer information only where needed to operate the store, fulfil orders, provide support, protect the website and meet legal obligations. This page is a working privacy notice for review before the store launches.

Information we collect

We may collect contact and order information that you provide, including your name, email address, delivery address, chosen products and order history. Shopify processes checkout and payment-related information. We may also receive technical information such as device, browser and usage data through Shopify and permitted service providers.

How we use information

We use information to accept and fulfil orders, arrange production and delivery, provide tracking and customer support, prevent fraud, comply with legal obligations and, where you have opted in, send marketing communications. Order information may be shared with Shopify, payment providers, delivery services and the selected fulfilment supplier only where necessary to provide the service.

Your choices and rights

Depending on applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to the processing of personal information. You may also withdraw marketing consent at any time. To make a request, email contact@tribalzoo.co.uk.

Contact and review

For privacy questions, contact Tribal Zoo at contact@tribalzoo.co.uk or 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. Before launch, confirm the legal business identity, all current service providers, cookie controls, retention periods and the final lawful bases for processing.